Faq

Where are the goods shipped from?

We ship from our address in northern Bangkok

What payment options are available for purchasing the products online?

Payment can be made by Direct Transfer, Paypal or Credit Card. Credit Card transactions are processed through PayPal using SSL technology to keep your information secure. We never handle or see this information. See PayPal's Privacy Policy for more information on how Paypal collects, uses, stores, shares and protects personal information

What are your cutlery and tableware products made from?

All products are made from quality 304 stainless steel.  This is the industry standard for cutlery or flatware. The metal has excellent corrosion resistance and is resistant to most food processing environments.  It can be readily cleaned, and resists organic chemicals, dye stuffs and a variety of inorganic chemicals.  The products displayed on this website have exceptional durability and visual appeal.

What about import duty and taxes?

Import duty and government taxes may be applicable depending upon your country’s custom regulations.  Unfortunately we have no control of this or way of anticipating what these charges might be. On the arrival of the goods in your country, your local delivery service will contact you to collect any additional duties or taxes if required.  Your order will then be released as soon as you pay the charges.  All necessary duties and taxes are the responsibility of the purchaser. If you have any concerns you should contact your local customs authority.

How much do you charge for shipping and handling?

Shipping rates are calculated on the total weight of your order.  You can easily estimate how much your shipping charges will be by adding an item to the shopping cart, entering your country and post code then selecting "calculate" on the bottom left hand side of the page.  The applet will then calculate the total cost and weight of items in your basket and display the charges on the page.

How long will it take for my order to arrive?

Generally speaking your order should arrive around 14 days from the date of placement. Total time is based on the amount of time for payment transfer, order processing, customs clearance and the transit time from the carrier. Orders are generally processed on Fridays, Saturdays and Sundays.

How closely do the products match the images on the website?

Some products may differ slightly from the images taken at the time of indexing on the site.  However, our quality control processes seek to ensure you will only be sent goods of the highest standards.

How are the goods shipped to my address?

We use Thailand Post as our primary carrier for speed, reliability and convenience.  Most items are shipped door to door within 14-15 working days.

Not found the answer?

feel free to contact our customer service for free support

+6689 897 9435